Wellcome omonline store
Returns & Refunds policy
At Om Online, we aim to provide a hassle-free shopping experience. Our Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.
1. Cancellation Policy
Order Cancellation by Customer:
Orders can be canceled within [24 hours] of placement or before the order is shipped, whichever is earlier.
To cancel your order, contact us at +91- 7028940476 with your order details.
Order Cancellation by Om Online:
We reserve the right to cancel an order in cases such as stock unavailability, incorrect pricing, or payment issues.
Customers will be notified, and a full refund will be issued in such cases.
2. Refund Policy
We process refunds under the following conditions:
Return of Products:
Items can be returned if they are defective, damaged, or incorrect.
Returns must be initiated within [1 days] of delivery.
Refund Eligibility:
Products must be unused, in original condition, and include all tags, packaging, and accessories.
Refunds are not applicable for items that fall under non-returnable categories (if applicable).
Refund Process:
Once the returned product is received and inspected, a refund will be initiated.
Refunds will be processed to the original payment method within [7 days] of approval.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Products damaged due to misuse or improper handling.
Requests made outside the return window.
Items marked as "Final Sale" or "Non-Returnable."
4. How to Request a Refund or Return
To initiate a refund or return, please:
Contact us +91-7028940476
Provide your order number, proof of purchase, and reason for the return/refund.
Follow the instructions provided by our customer support team.
5. Shipping Costs for Returns
If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.
For other reasons, the customer may be responsible for return shipping fees.
6. Contact Us
If you have any questions or need assistance with refunds or cancellations, feel free to contact us:
📞 Phone: +91-7028940476
We’re here to help make your shopping experience smooth and enjoyable!